Customer Success
First-line customer support
Answers common customer questions from your help content and hands complex cases to your team.
Runs in
Helping companies go from AI-tourist to AI-native.
We find the workflows worth automating, connect your company knowledge and deploy agents that do the work.
Our team previously delivered at
Neam Blueprint
Start with the right AI projects.
We review your processes and software with your team, then rank potential AI projects by value and feasibility.
Explore BlueprintRanked AI opportunities
Start with invoice reconciliation
What you get
Where to start
A ranked shortlist of AI projects, by value and feasibility.
What each project requires
The data, systems and people each project on the list needs.
How to measure results
The baseline and the measures you track from the first day.
Neam Context
Find company answers with the source attached.
We connect your data sources, agree which record is canonical, set a shared taxonomy and the rules for which source to use when.
Explore ContextConnected data
- CRM
- ERP
- Outlook
- Company policy
- Pricing book
- HR system
Neam Context0 of 6 sources
What you get
Vetted sources
Shared by your people and your AI tools.
A named owner
For every document, so it stays current.
Access by role
Each person sees only what they may see.
Neam Agents
AI agents for repetitive work.
We remove unnecessary steps from a process, then build an agent to handle the repetitive work in your existing systems.
Explore AgentsSupplier onboarding
Step 1 of 5
Procurement
Please onboard this new supplier.
Agent · Illustrative
- Read the supplier request
- Check for duplicate suppliers
- Check the documents
- Get approval from your team
- Create the supplier record
The agent is working through its list.
The checks passed. Approve to create the supplier record?
Supplier created
Approved by your team. All five steps are complete.
What you get
Approval rules
Your team decides which actions need approval.
Launched with your team
Tested and launched alongside the people who use it.
Monitoring and support
Every run watched after launch, with ongoing support.
Use cases
The work worth handing to AI, in every department.
Common places we start. Each one runs in the systems you already use, and your team decides which actions need approval.
Explore BlueprintCustomer Success
Ticket reply drafting
Suggests replies and relevant articles to your support team while they work on a ticket.
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Operations
Project status tracking
Tracks project tasks and deadlines, and drafts status updates for your project managers.
Runs in
People & HR
Employee HR questions
Answers employee questions from your HR policies and passes anything sensitive to your HR team.
Runs in
People & HR
Employee onboarding and offboarding
Coordinates accounts, equipment and paperwork when people join or leave.
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Procurement & Vendor Management
Supplier onboarding
Checks new supplier details and creates the record once your team approves it.
Runs in
Frequently asked questions
We build and run AI agents for mid-sized businesses. We also help you decide where AI is useful and prepare the data it needs.
Yes. Neam Blueprint starts with your team’s priorities, the work that takes too long and the systems you use. We rank potential projects and set out what each one needs. You can use the plan with us or another provider.
No. Neam Context helps you find outdated documents, duplicates and conflicting information. We work with the people who own it to decide what to keep, then connect the checked sources for your team and AI tools.
You decide which actions an agent can take on its own and which need approval. We agree those rules before building, record the agent’s actions and give your team a way to pause it.
Yes. On a monthly retainer, we monitor the agents, fix issues and update them when your processes change. We agree what is covered and report on the measures chosen for the project.
They can process documents, find company information, prepare reports and move work between systems. We review each process to work out which tasks an agent can handle and which need a person.
